Returns & Refunds
Returns and Refunds
In addition to your rights of cancellation under Term and Condition 5 if you wish to obtain a refund, the goods must be returned to the address below within 14 days of your receipt of those goods in the same condition in which they were sent to you and our Returns Policy will apply. You will be liable for paying the postage charge for returning non-faulty items. We recommend obtaining a proof of postage certificate in case of loss and/or using a postal service with insurance or tracking as the goods will remain your responsibility until we confirm receipt of your return. We will usually refund any money received from you using the same method originally used to pay for your purchase. If the goods were paid for using a card which has since been cancelled or has expired we will send a cheque to your billing address. The delivery cost you originally paid is non-refundable unless we have sent you an incorrect item. If we are making a refund, we will usually do so as soon as possible and, in any case, within 30 days of the day on which we received the returned goods in question from you.
If you wish to obtain a refund because of a defect in the goods, you will be refunded in full provided that we are satisfied that the defect is genuine and that we cannot replace the goods within a reasonable period of time. This section 6 does not affect your statutory rights.